Fear. The word itself strikes (ahem) fear in our hearts. Fear is often defined as an important psychological response to a physical or emotional danger. For our ancestors, fear was incredibly important. It’s what kept them safe and allowed them to survive. They would be afraid of an erupting volcano, and head to safety. Hungry predators would strike fear in …
Obstacle Course
Sooner or later, it happens to all of us. The best of us, the worst of us, and every one of us in between. It’s unavoidable. It’s inevitable. It’s unescapable. It’s coming for us, and there’s really nothing we can do about it. Eventually, we’ll all hit the wall in our jobs. No matter how hard we work, no matter …
Three Stress Points for Home Inspectors
Everyone wants be be faster at their job. Even professional home inspectors, who are typically very detail oriented and spend time looking in every crack and crevice of a home, would like to work more efficiently. We’re under a lot of stress during the on-site inspection process, with everyone involved wondering when we’re going to be done looking around (and …
It Was an Accident – Part 3
Note: This article is part 3 of a series. Click here to read part 1. It can be tough being a professional home inspector. We’re constantly bombarded with stress, every day of our professional lives. There’s always someone looking for answers. Whether it’s a client trying to figure out our next available appointment, an agent looking for someone to make …
Step Out on That Ledge
All of us suffer from the same malady: we’re human. As humans, we’re extremely comfortable with our routines. We’re reassured by the fact that we know what happens next; that we have a good idea of how things are going to work. We like it when things go according to plan; we’re happy when our lives play out exactly like …
That’s Just How It Works
Humans are wired for comfort. Almost everyone enjoys it when things in their life are predictable, when what’s going on around us follows a well-worn path. That’s not to say that we don’t enjoy the occasional surprise, but we’re quite content when our lives play out exactly like we expect. There’s comfort in familiarity. We know what’s going to happen …
Lessons Learned
We all know that exercise is good for us. It helps to keep our bodies (and our minds) healthy as we age. Unfortunately, for many of us, making a conscious decision to exercise is difficult. It’s easy to reason that, instead of exercising, we could be working and making money, or relaxing from all the work we’ve already done (and …
Some (of the) People. Dealing with Unhappy Clients
There’s an old saying that applies to customer satisfaction in your business. Is says that if you make an honest effort, you can please about 90% of your customers. Of the remaining 10% of your customers, it will take twice as much effort to please half of them. Of the remaining 5% of your customers, it will take twice as much effort …
Learning the Lessons You Don’t Want to Learn
Funny thing about being a home inspector: you can never be 100% certain what’s going to happen on an inspection. Just when you think it’s shaping up to be a perfectly normal day, and you’re looking forward to a relaxing weekend; BAM! You get blindsided by a hay-maker. And you’re down for the count. That’s exactly what happened to me …
Defendability
Wouldn’t it be great if everyone you dealt with in your businesses (and your life) saw things from your point of view? Whenever there was a problem, you would talk it out, they would quickly see things your way and the issue would miraculously disappear! Unfortunately, that’s not the way that things work in the real world. You are certain …
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