There’s an old saying that applies to customer satisfaction in your business. Is says that if you make an honest effort, you can please about 90% of your customers. Of the remaining 10% of your customers, it will take twice as much effort to please half of them. Of the remaining 5% of your customers, it will take twice as much effort …
Right Place, Wrong Time. The Importance of the Right Customers
Customers. They are the lifeblood of any successful business. Without them, you are just standing around, thinking about how great your business ideas are, and soon on your way to the unemployment line. Your business cannot survive without cash flow, and that means customers. Unfortunately, customers can also be the worst part of your business, often causing untold grief …
Expecting the Expected. How to set yourself up to avoid disappointing your clients
Everyone wants to be successful in every aspect of their lives: friendships, love life and business. Unfortunately, we are notorious for not doing all the little things that can help us to achieve that much sought-after success. Arguably the most important, and often the most overlooked, aspect of success is setting proper expectations with the other people in …