Customers. They’re the lifeblood of any successful business. Without them, we’re just standing around, thinking about how great our business ideas are. Without them, we’re soon on the way to the unemployment line. No business can survive without cash flow, and that means customers. Unfortunately, customers can also be the worst part of our business, often causing untold grief and pain. I’m …
The Cost of (Not) Changing
If we stop to think about it, the home inspection business has both changed dramatically over the past 20 years, and it hasn’t really changed that much at all. Yes, I know that I’m saying two opposite things in the same sentence, and no, Hurricane Ida burnout hasn’t totally fried my brain (well, maybe a little), but hear me out. …
The End Game
In business, as in life, there’s usually a goal (or there should be a goal) behind everything we do. In the back of our minds, we should always be cognizant of the effect that our current actions could have on our ultimate objectives. If we don’t keep our eyes on the prize, those goals are going to be difficult to …
Everything I Learned
There’s nothing like a relaxing vacation to get you back in the mood for returning to the daily grind. Unfortunately, my recent vacation was anything but relaxing, as my family talked me into traveling to the theme parks in Orlando Florida. After spending a “relaxing” week waiting in lines and paying exorbitant prices for mediocre food, I was more than …
The Value of Providing Value
While I’m certainly not an attorney, it’s fairly easy for the average person to learn almost everything they need to know about the law from a small amount of quality internet research. While doing a bit of investigation to see if there were any ways that I could improve my current home inspection contract, I came across a site where …
Some (of the) People. Dealing with Unhappy Clients
There’s an old saying that applies to customer satisfaction in your business. Is says that if you make an honest effort, you can please about 90% of your customers. Of the remaining 10% of your customers, it will take twice as much effort to please half of them. Of the remaining 5% of your customers, it will take twice as much effort …
How To Avoid Disappointing Our Clients
Everyone wants to be successful in every aspect of their lives: friendships, love life and business. Unfortunately, we are notorious for not doing all the little things that can help us to achieve that much sought-after success. Arguably the most important, and often the most overlooked, aspect of success is setting proper expectations with the other people in your life. As …