Some things seem to stick around forever. “That’s how it’s always been done” is the comment we hear all the time. We make strides in many areas of our lives, constantly adapting to changes and advancing our methods and procedures to remain competitive in an ever-changing world. But somehow there are those certain things that we can’t seem to part …
Hell Yeah
We’d all like to be more decisive in our lives. While some of us are blessed with the certainty gene, most of us are pretty wishy washy when it comes to making decisions. We think about it. We debate. We hem and we haw. We say we’ll think about it. Then we think about it some more. Whether we end …
Step Out on That Ledge
All of us suffer from the same malady: we’re human. As humans, we’re extremely comfortable with our routines. We’re reassured by the fact that we know what happens next; that we have a good idea of how things are going to work. We like it when things go according to plan; we’re happy when our lives play out exactly like …
Emotional Rescue. Caring About Your Clients Can Work Miracles
Think about the last time you shared a dinner with friends at a nice restaurant. Was it an enjoyable experience? Can you remember all the details? How carefully was the food presented? How professional was the service? How clean and comfortable was the restaurant? Was the noise level acceptable, enhancing the meal? Overall, did you have a pleasant experience, and …
Opportunity vs. Decision
What do we do when faced with an opportunity? How do we decide what’s our best course of action? What happens if we can’t make the hard decision?
On the spot. How to use uncomfortable situations to your advantage.
I recently received a question from an inspector that got me thinking about the different ways that we can handle an uncomfortable situation. The inspector was marketing in a real estate office, and one of the agents cornered him with a question about another inspector’s report. The question was whether he would have noted a problem with an attic conversion …