Sooner or later, it happens to all of us. The best of us, the worst of us, and every one of us in between. It’s unavoidable. It’s inevitable. It’s unescapable. It’s coming for us, and there’s really nothing we can do about it. Eventually, we’ll all hit the wall in our jobs. No matter how hard we work, no matter …
Figuring Out a Client’s Potential Problem Score
As small business owners, we all have a love/hate relationship with our clients. Obviously, we love when clients are paying money for our services, which (ultimately) pays for everything that we enjoy in life: food, shelter, transportation, vacations, and that new 85” 4K ultra-high-def TV. But we hate it when some of those same clients turn into vile-spewing demons, bent …
Gut Instincts: Following Where It Leads You
I have recently been consumed with the world of podcasting. For the uninitiated, podcasts are digital recordings, often in a series, typically available for free on the internet. They can be listened to on your computer or on your smart phone. There are many different topics available to listen to, and many of them provide excellent quality content, all for …
Learning From the Pain
Everyone that has been in business for a while can tell you, sometimes customers are the worst part of your job! We recently had one of these clients, and it really tested me emotionally. Fortunately, I was able to do what we should all do when we have a difficult client: grit our teeth going through the ordeal, but keep …
Treat them like they want to be treated: Dealing with toddler clients
We start today’s post with a reference to a 1990 song by the artist Father MC. And while it is not necessary to have a working knowledge of the lyrics and melody of this song (but if you do know it, feel free to sing along), the title is the perfect launch point for this discussion. I recently completed a Case Study …