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Some (of the) People. Dealing with Unhappy Clients

There’s an old saying that applies to customer satisfaction in your business. Is says that if you make an honest effort, you can please about 90% of your customers. Of the remaining 10% of your customers, it will take twice as much effort to please half of them. Of the remaining 5% of your customers, it will take twice as much effort …

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Unrealistic Expectations. Why Hard Work Now Equals Less Stress Later

I hope that this post finds everyone doing well, being happy, healthy and exceedingly wealthy!  Great way to start a new post, right?  While my wish for everyone is wonderful, and it would be great if just wishing these things could make them happen, it would be quite unrealistic of me to expect that mere wishes were truths.  We are …

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