Being a home inspector is a fairly unique job. We’re not like typical businesspeople. We don’t have a retail store where our clients meet us. We don’t have things on the shelf that we’ve got to store and manage. We don’t have vendors where we buy our inventory. Most of us don’t really have a lot of products for our …
Growing Pains
It’s a good problem to have, but it’s still a problem: deciding when (and if) we should grow our business. Hopefully it’s an issue that each of us will have to confront sometime in our future. Having to face this question means that we’ve been successful in our industry, but that doesn’t make the choice any easier. It’s still something …
What Do You Want?
It’s a fact of life: we’ve all got to work for a living. One way or another, we’ve got to do something to make money. It’s hard to live in today’s world without an income. If we like food, shelter, and the creature comforts available in our modern world, we’ve got to figure out a way to earn money to …
Figuring Out a Client’s Potential Problem Score
As small business owners, we all have a love/hate relationship with our clients. Obviously, we love when clients are paying money for our services, which (ultimately) pays for everything that we enjoy in life: food, shelter, transportation, vacations, and that new 85” 4K ultra-high-def TV. But we hate it when some of those same clients turn into vile-spewing demons, bent …
AAAA Letter to an Agent
While there are many different ways to get clients as a home inspector, I think we can agree that most successful home inspectors get the majority of their clients through referrals from real estate agents. As we’ve discussed in an earlier post, the agents already know who needs an inspection and when they’re going to need it. As a result, …
Is There a Market for Quality?
Give the people what they want. George Jessel It’s an often-quoted line, and it’s typically used as an excuse for doing inferior work. Many businesses fall back on this old axiom to justify providing a mediocre product. They say that they’re only doing second-rate work because that’s all they’re clients want; it’s all they’re willing to pay for; it’s what …
Action, Not Just (Paying For) Words
One of the biggest hurdles a small business owner faces is figuring out how to get clients through the door. Whether your company has an actual front door in a building, or you operate a service-based business without a physical location for customers to visit, the goal is still the same: to get customers to call on you so that …
Am I Doing My Job or Am I Working?
It can be said that what we do for a living can be described in two different ways: what our job is and the work that we do. While those two words can, and often are, used interchangeably, that doesn’t mean they represent the exact same thing. Being a home inspector may be our job, we identify deficiencies and potential …
Give a Little Bit. 5 Things I’ve Learned About the Home Inspection Industry
As home inspection professionals, we are expected to provide our paying clients with enough information so they can make a more informed decision about whether or not to purchase a particular property. It’s an enormous responsibility, and one that every person that considers themselves a professional home inspector must take seriously. Long ago, this was a difficult task to achieve, …
Don’t Be Scared
We’ve all experienced it. We’ve all gone through it. That customer or vendor that’s causing us all that grief. That person that we would do anything to have never met. It’s an inevitable part of being in business; it’s something that cannot be avoided. Or can it? “Not all customers are created equal.” Tim Ferriss It seems like all of …
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