I hope that this post finds everyone doing well, being happy, and making money! Great way to start, right? While it would be great if just wishing for things could make them happen, it would be quite unrealistic to expect that mere wishes were truths. We are all imperfect creatures, living in an imperfect world; nothing will ever be perfect. We will …
Some (of the) People. Dealing with Unhappy Clients
There’s an old saying that applies to customer satisfaction in your business. Is says that if you make an honest effort, you can please about 90% of your customers. Of the remaining 10% of your customers, it will take twice as much effort to please half of them. Of the remaining 5% of your customers, it will take twice as much effort …