When I was young, if you’d asked me if I wanted to grow up to be a home inspector, my first reply would’ve probably been “What the hell is a home inspector?” Then I would’ve probably given you a standard young boy’s response about wanting to be a doctor, astronaut or professional football player. Working as a home inspector had …
Never (Having to) Say You’re Sorry
As I recently celebrated my 54th birthday, I was surprised to receive a gift that I had not been expecting. Responding to a knock at the front door, my daughter was shocked to find a sheriff’s deputy standing there, waiting to serve me with a lawsuit. While it wasn’t on my wish-list, that was one birthday surprise that will be …
Nine Ways to Sunday
One of the most exciting things about being a home inspector is the range of personalities that we come across in our business. While most people we meet are fairly even keeled and down-to-earth, we occasionally cross paths with someone who really makes us appreciate all those “normal” people we encounter in our business. I recently had a client who …
Lawsuits and Your Defendability Score
Lawsuits. It’s an unfortunate reality of being a business owner in today’s marketplace. No matter what industry you’re working in, the simple fact that you own a business places a target squarely on your back. And while some businesses may seem like a better target than others, every business owner must prepare themselves for the eventuality of facing a lawsuit. …
Setting yourself up for success, and Avoiding Client Zero
I am going to start today’s post talking about the one subject that you don’t want to hear about: problem clients. Yes, I know: you already deal with problem clients enough in your business; you don’t want to read about them too! Let’s just pretend they don’t exist, and maybe they’ll magically go away… The reality is that we all deal …