What we bring to the marketplace is very personal to us. We work hard to produce a product that we believe is one of the best around. But that really doesn’t matter one bit. It doesn’t matter what we think. Our finished product isn’t for us, it’s for our clients. What they believe about what we make is the only …
Loving Your Problem Clients…
It’s an unavoidable reality of owning a business: the problem customer. Arguably, even though we struggle with and (often) despise our problem customers, it can be said that they’re one of the most valuable assets that we can have in our business. So how, you may ask, can a problem customer be an asset? Consider your business career. It’s certain …
Turning Them Around. Making Sure Your Clients Sing Your Praises
One of the most difficult things about running a business is dealing with clients. An often-heard complaint is that “this would be a great job if it wasn’t for all of these damn clients!” And yes, I know that our customers are the whole reason that we are in business, but (sometimes) dealing with them can cause a business owner …
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