It never ceases to amaze me, how many of life’s experiences seem to overlap with our job as a home inspector. Just recently, I was speaking with someone about the way that I try to operate when training new inspectors, and once I had a chance to reflect our conversation, I was struck by the similarity between my approaches to teaching and to inspecting.
I have a vested interest in doing a stellar job when I am training home inspectors. Obviously, doing so makes our industry better as a whole, as poor inspectors reflect badly on all of us, but those new inspectors will need continuing education once they get their license. If I make a great impression on them during training, I am all but guaranteed that they will look to me in the future when they need to get continuing education hours. Furthermore, when their businesses get large enough, it’s likely that they will send their new employees to me for training. So, it is in my best interest to impress them during their home inspection training class.
The same principle can be applied to our home inspection business. Without a doubt, it is in our best interest to amaze the people that are present during the inspection. Our clients are likely to be friends with other people who are also in the market for a new home and impressing them is one of the best ways to ensure that they will recommend us when it comes time for their friends to get an inspection (which gives us another chance to wow more people).
Equally, if not more important, is the opportunity we have to impress the other individuals involved in the real estate transaction. The chances are high that both agents involved in the sale are going to see our inspection report. If we provide a quality product, something with all the necessary inspection information (but also easy to use), the odds are quite high that we’ll end up on their short list of inspectors to call the next time they’re selling a house.
We need to remember that we’re on stage every time we “perform” an inspection. We should do everything in our power to exceed the expectations of everyone involved. If we do, we’re all but assured that the cycle of performances will continue.
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Thanks, Joe
