So many businesses in today’s world seem to be indifferent to their customers, acting as if they don’t care if someone gets offended, as they’re sure that another customer will come right along to take the place of the irate client. They seem to radiate a misguided confidence that since they’re the ones with the product, the paltry little customer really doesn’t have much choice. “Take it or leave it” seems to be the overriding mantra in today’s business world.
But let’s not forget, the customer always has a choice.
And in today’s always on, interconnected marketplace, they’ve got more choices than ever.
Act that way too often, and they’ll soon be choosing someone else.
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