In today’s interconnected, always-on world, our customers have more power than ever. They have the power in their hands (literally, their phone is right in their hand), to make or break us.
So, what should we do?
- Make it as easy as possible for them to spread the word about our business.
- Give them every reason to spread the good word about our great service.
Our clients are more powerful than ever before. We must respect this power and act accordingly.
The possession of great power necessarily implies great responsibility.Lord Melbourne
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