Benefit of the Doubt

We all like to think that we’re right about everything.

But we’re not.

“To err is human” is ingrained in our psyche, but so is “I got this.”

When we make mistakes, which inevitably is going to happen, how our clients respond to our errors depends on how we came across to begin with.

If we were loud and boastful, it’s probably not going to end well for us.

But if we approached things with a bit of humility and modesty, we’re much more likely to get the benefit of the doubt.