Being a Conductor

Customers are the lifeblood of any business. Most customers, like most people we meet, are pretty easy to deal with.

But, there’s always that one…

Sometimes we come across that one person that makes us question our views on humanity.

We’d like to give them a piece of our mind. Tell them what we think of them. Put them in their place.

But, that’s the easy way out, isn’t it?

It’s much harder to stand up, in the face of adversity, and treat them nicely.

No, they really don’t deserve it. But, we should do it anyway, because that’s they way that we want to conduct our business.

(Don’t forget that there’s always someone else looking to see how we conduct ourselves. Even if that person who’s acting like an idiot doesn’t deserve to be treated nicely, someone else is watching to see how we’re going to respond.)


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