Wouldn’t our jobs be wonderful if every one of our customers was the same? We’d know exactly what we needed to do and say and how to act to satisfy everyone.
But that’s simply not the case.
And while variety may be the spice of life, it’s certainly a pain when it comes to our clientele.
Being able to think on our feet, react to various situations, and handle a multitude of problems are all valuable talents. Even more valuable is having a plan in place to ensure that our clients know ahead of time what’s going to happen, when it’s going to occur, and what they should expect.
Limiting the blanks our clients have to work to fill in for themselves can help to limit the amount of damage control we’ve got to do later.
Share this Post