Think back to the last time you really had a great time doing your job. Everyone involved was happy. There were no unexpected hiccups. Things went off without a hitch. You enjoyed yourself. The clients and everyone else involved were pleased with the results. Time really flew by while you were working, and people reached out afterwards to let you know how great they considered the experience.
What an amazing feeling!
Now take a second to think about it. Was it a great experience because the other people involved in your day were great to work with, or did you have an oversized effect on them, making them enjoy the whole situation because you worked hard to make it a great experience?
Often we don’t even think about it, but these two things go hand in hand. How happy our clients are is influenced by our performance, and vice versa.
Just remember that we only have control over one part of the equation.
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